"Untrusted Host" Unable to bring up initial pages

[quadcom]

Summary

Installed the Unraid template for the old version. Saw the notice in the logs so I went and made the changes. The container starts up but it only shows the "Untrusted Host" page advising to add the var "APP_TRUSTED_HOSTS" with the IP of the docker host. But that doesn't solve the problem.

Steps to reproduce

Install old freescout image and change compose config to point to the new repo and make other necessary var changes.

What is the expected correct behavior?

At least be able to get into the apps config pages and start using it.

Relevant logs and/or screenshots

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Image:  nfrastack/freescout | Version  2.1.3 Type 'image_changelog' for details
Repository/Documentation: https://github.com/nfrastack/container-freescout/
License: MIT - 2026 © Nfrastack | More info: https://www.nfrastack.com

For support, development, updates, and feature request fulfillment, fund my work.

2026-07-02.17:44:48 [NOTICE] ** [container] Advanced container functionality disabled
2026-07-02.17:44:54 [NOTICE] ** [scheduling] Container configured for scheduled tasks with 'cron'
2026-07-02.17:44:57 [NOTICE] ** [messaging] Container configured to route mail via SMTP to 'postfix-relay'
2026-07-02.17:45:02 [INFO] ** [nginx] [configure_site/freescout] Enabling site
2026-07-02.17:45:03 [NOTICE] ** [nginx] [configure_site/freescout] [deny_hidden_files] Enabled denying access to hidden files
2026-07-02.17:45:03 [NOTICE] ** [nginx] [configure_site/freescout] [exploit_protection] Enabled exploit protection
2026-07-02.17:45:07 [NOTICE] ** [php-fpm] [configure_site/freescout] Configuring PHP settings
2026-07-02.17:45:10 [NOTICE] ** [laravel] Installing application from source at '/container/data/freescout/install'
2026-07-02.17:45:11 [INFO] ** [laravel] Laravel Image: Production Mode
2026-07-02.17:45:11 [INFO] ** [laravel] Setting up storage redirection to '/data/storage/'
mkdir: can't create directory '/data/storage/logs': No such file or directory
chown: /data/storage/logs: No such file or directory
chmod: /data/storage/logs: No such file or directory
2026-07-02.17:45:12 [INFO] ** [laravel] Setting up log redirection to '/logs/laravel/'
2026-07-02.17:45:12 [INFO] ** [laravel] Creating Log Directory
2026-07-02.17:45:12 [INFO] ** [laravel] Setting up config redirection to '/data/config/'
2026-07-02.17:45:12 [NOTICE] ** [laravel] Generating Configuration
2026-07-02.17:45:14 [NOTICE] ** [freescout] Generating FreeScout Configuration
2026-07-02.17:45:14 [INFO] ** [freescout] DB schema present - running migrations only
2026-07-02.17:45:15 [NOTICE] ** [freescout] Registering FreeScout modules
2026-07-02.17:45:16 [INFO] ** [freescout] Initialization Complete. Please visit http://IP:8004 and login with your credentials.
2026-07-02.17:45:17 [STARTING] ** [nginx] [1] Starting nginx 1.31.1
2026-07-02.17:45:18 [STARTING] ** [scheduling] Starting cron
2026-07-02.17:45:18 [STARTING] ** [php-fpm] [1] Starting php-fpm 8.4.21

Environment

• Image version / tag: latest
• Host OS: Unraid 7.3.1

[quadcom]

Oddly enough, there's nothing about it in the log files at startup, but in the configured MariaDB server, there are zero tables present in the DB set in the env??

[passmore-ris]

I have this error as well. I can't figure out how to get around it. I'm trying to set it up using a NetBird sidecar. Compose file is below if it helps:

services:
  freescout-app:
    image: docker.io/nfrastack/freescout:latest
    container_name: freescout-app
    volumes:
      ### Mount /data for persistent storage (config, sessions, cache, modules, uploads)
      - ./data:/data
      ### Alternative: mount /www/html to expose the source tree for inspection/self-update
      ### (requires ENABLE_CONFIG_REDIRECTION=FALSE and ENABLE_STORAGE_REDIRECTION=FALSE)
      #- ./html:/www/html
      - ./logs:/logs
    environment:
      - CONTAINER_NAME=freescout-app
      - TIMEZONE=Europe/London

      - DEBUG_MODE=FALSE

      - DB_TYPE=mariadb
      - DB_HOST=freescout-db
      - DB_PORT=3306
      - DB_NAME=freescout
      - DB_USER=freescout
      - DB_PASS=<secretpassword>

      - ADMIN_EMAIL=<myadmin@email.com>   # Only required for fresh DB
      - ADMIN_FIRST_NAME=FreeScout      #
      - ADMIN_LAST_NAME=Admin           #
      - ADMIN_PASS=big-secret           #

      - APP_URL=https://<my-website.com> # Required!
      - APP_TRUSTED_HOSTS ='100.115.59.43'

      #- SCHEDULER_TYPE=service

      ### All other FreeScout `.env` config goes through FREESCOUT_ prefix
      ###
      ### Use these values to remove an in place config value
      ###   FREESCOUT_FOO=unset    FREESCOUT_FOO=null    FREESCOUT_FOO=
      ###
      ### Docker secrets: any FREESCOUT_<KEY>_FILE=/run/secrets/x is resolved into FREESCOUT_<KEY>=<contents> before passthrough.

      # - FREESCOUT_APP_DEBUG=false
      - FREESCOUT_APP_LOCALE=en
      # - FREESCOUT_APP_SINCE_WITHOUT_QUOTES_ON_FETCHING=false

#      - FREESCOUT_MAIL_DRIVER=smtp
#      - FREESCOUT_MAIL_HOST=postfix-relay
#      - FREESCOUT_MAIL_PORT=25
#      - FREESCOUT_MAIL_FROM_ADDRESS=freescout@example.com
#      - FREESCOUT_MAIL_FROM_NAME=FreeScout
      # - FREESCOUT_MAIL_USERNAME=...
      # - FREESCOUT_MAIL_PASSWORD_FILE=/run/secrets/smtp_password
      # - FREESCOUT_MAIL_ENCRYPTION=tls
    network_mode: "service:netbird-sidecar-freescout"
    restart: always

  freescout-db:
    image: docker.io/nfrastack/mariadb:11.8
    container_name: freescout-db
    volumes:
      - ./db:/data
    environment:
      - TIMEZONE=Europe/London

      - ROOT_PASS=qLV9T8B6Hn5aWBlr
      - DB_NAME=freescout
      - DB_USER=freescout
      - DB_PASS=secretpassword
    network_mode: "service:netbird-sidecar-freescout"
    restart: always

  freescout-db-backup:
    image: docker.io/nfrastack/db-backup
    container_name: freescout-db-backup
    volumes:
      - ./dbbackup:/backup
    environment:
      - TIMEZONE=Europe/London

      - DB01_HOST=freescout-db
      - DB01_TYPE=mariadb
      - DB01_NAME=freescout
      - DB01_USER=freescout
      - DB01_PASS=freescoutpass
      - DB01_BACKUP_INTERVAL=1440
      - DB01_BACKUP_BEGIN=0000
      - DB01_CLEANUP_TIME=8640
    network_mode: "service:netbird-sidecar-freescout"
    restart: always

  netbird-sidecar-freescout:
      container_name: netbird-sidecar-freescout
      hostname: freescout
      cap_add:
          - NET_ADMIN
          - SYS_ADMIN
          - SYS_RESOURCE
      devices:
          # Required when using userspace mode or when kernel module is not available
          - /dev/net/tun
      environment:
          - NB_SETUP_KEY=secretsetupkey
          - NB_MANAGEMENT_URL=https://<my-url>
      volumes:
          - netbird-sidecar-freescout:/var/lib/netbird
      image: netbirdio/netbird:latest
      restart: always

volumes:
  netbird-sidecar-freescout:
      name: netbird-sidecar-freescout

Would be good if this good be resolved or just receiving any information about this at all.