"Untrusted Host" Unable to bring up initial pages #263

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1. quadcom

   added

   bugSomething isn't workingSomething isn't working

   on Jul 2, 2026
2. quadcom commented on Jul 2, 2026

   

   quadcom

   on Jul 2, 2026

   Author

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   Oddly enough, there's nothing about it in the log files at startup, but in the configured MariaDB server, there are zero tables present in the DB set in the env??
3. passmore-ris commented on Sep 14, 2026

   

   passmore-ris

   on Sep 14, 2026

   Last edited by passmore-ris

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   I have this error as well. I can't figure out how to get around it. I'm trying to set it up using a NetBird sidecar. Compose file is below if it helps:

   services:
     freescout-app:
       image: docker.io/nfrastack/freescout:latest
       container_name: freescout-app
       volumes:
         ### Mount /data for persistent storage (config, sessions, cache, modules, uploads)
         - ./data:/data
         ### Alternative: mount /www/html to expose the source tree for inspection/self-update
         ### (requires ENABLE_CONFIG_REDIRECTION=FALSE and ENABLE_STORAGE_REDIRECTION=FALSE)
         #- ./html:/www/html
         - ./logs:/logs
       environment:
         - CONTAINER_NAME=freescout-app
         - TIMEZONE=Europe/London
   
         - DEBUG_MODE=FALSE
   
         - DB_TYPE=mariadb
         - DB_HOST=freescout-db
         - DB_PORT=3306
         - DB_NAME=freescout
         - DB_USER=freescout
         - DB_PASS=<secretpassword>
   
         - ADMIN_EMAIL=<myadmin@email.com>   # Only required for fresh DB
         - ADMIN_FIRST_NAME=FreeScout      #
         - ADMIN_LAST_NAME=Admin           #
         - ADMIN_PASS=big-secret           #
   
         - APP_URL=https://<my-website.com> # Required!
         - APP_TRUSTED_HOSTS ='100.115.59.43'
   
         #- SCHEDULER_TYPE=service
   
         ### All other FreeScout `.env` config goes through FREESCOUT_ prefix
         ###
         ### Use these values to remove an in place config value
         ###   FREESCOUT_FOO=unset    FREESCOUT_FOO=null    FREESCOUT_FOO=
         ###
         ### Docker secrets: any FREESCOUT_<KEY>_FILE=/run/secrets/x is resolved into FREESCOUT_<KEY>=<contents> before passthrough.
   
         # - FREESCOUT_APP_DEBUG=false
         - FREESCOUT_APP_LOCALE=en
         # - FREESCOUT_APP_SINCE_WITHOUT_QUOTES_ON_FETCHING=false
   
   #      - FREESCOUT_MAIL_DRIVER=smtp
   #      - FREESCOUT_MAIL_HOST=postfix-relay
   #      - FREESCOUT_MAIL_PORT=25
   #      - FREESCOUT_MAIL_FROM_ADDRESS=freescout@example.com
   #      - FREESCOUT_MAIL_FROM_NAME=FreeScout
         # - FREESCOUT_MAIL_USERNAME=...
         # - FREESCOUT_MAIL_PASSWORD_FILE=/run/secrets/smtp_password
         # - FREESCOUT_MAIL_ENCRYPTION=tls
       network_mode: "service:netbird-sidecar-freescout"
       restart: always
   
     freescout-db:
       image: docker.io/nfrastack/mariadb:11.8
       container_name: freescout-db
       volumes:
         - ./db:/data
       environment:
         - TIMEZONE=Europe/London
   
         - ROOT_PASS=qLV9T8B6Hn5aWBlr
         - DB_NAME=freescout
         - DB_USER=freescout
         - DB_PASS=secretpassword
       network_mode: "service:netbird-sidecar-freescout"
       restart: always
   
     freescout-db-backup:
       image: docker.io/nfrastack/db-backup
       container_name: freescout-db-backup
       volumes:
         - ./dbbackup:/backup
       environment:
         - TIMEZONE=Europe/London
   
         - DB01_HOST=freescout-db
         - DB01_TYPE=mariadb
         - DB01_NAME=freescout
         - DB01_USER=freescout
         - DB01_PASS=freescoutpass
         - DB01_BACKUP_INTERVAL=1440
         - DB01_BACKUP_BEGIN=0000
         - DB01_CLEANUP_TIME=8640
       network_mode: "service:netbird-sidecar-freescout"
       restart: always
   
     netbird-sidecar-freescout:
         container_name: netbird-sidecar-freescout
         hostname: freescout
         cap_add:
             - NET_ADMIN
             - SYS_ADMIN
             - SYS_RESOURCE
         devices:
             # Required when using userspace mode or when kernel module is not available
             - /dev/net/tun
         environment:
             - NB_SETUP_KEY=secretsetupkey
             - NB_MANAGEMENT_URL=https://<my-url>
         volumes:
             - netbird-sidecar-freescout:/var/lib/netbird
         image: netbirdio/netbird:latest
         restart: always
   
   volumes:
     netbird-sidecar-freescout:
         name: netbird-sidecar-freescout
   

   Would be good if this good be resolved or just receiving any information about this at all.
4. nfrastack

   locked and limited conversation to collaborators on Oct 3, 2026
5. tiredofit

   converted this issue into a discussion #277 on Oct 3, 2026